At the DriveTest centre for my G2 test, the check-in kiosk prints a slip that says "wait to be called" but not where. About a dozen of us stood between the parking lot and the front doors guessing. Examiners came out calling names from the far end of the lot, and two people in my time slot didn't hear theirs and were told to rebook, which right now means waiting weeks for another date. The only instructions on site were a laminated sheet taped inside a window.

A numbered waiting zone in the lot with one small sign per lane: "Road tests: wait here, your examiner will come to your car." The check-in slip should print the zone number and an estimated wait. Better still, a text message when your examiner is on the way would remove the guessing entirely, and the booking system already has everyone's phone number.

Two of the four PRESTO readers at the Bloor entrance have been showing an error screen for three weeks. Morning rush backs up to the stairs.

Put a printed 'out of order' sign on the dead readers so people stop queuing behind them, and report them through the TTC customer service form with the reader IDs.